Last Updated: 12 August 2025

We maintain a strict no-refund policy for all website development services once work has commenced. However, under certain circumstances, partial refunds may be issued as outlined below:

1. No Refund After Work Begins

• Once the website development process has started, no refunds will be provided under normal circumstances.

2. Client Cooperation Requirement

• If the client fails to provide the necessary cooperation, content, access credentials, or approvals within 7 days of making the advance payment—resulting in a stalled project—a partial refund may be considered.

3. Partial Refund Conditions

• In such cases, 40% of the total project cost will be deducted as administrative and resource allocation fees, and the remaining 60% will be refunded to the client.

4. Scope of This Policy

• This refund policy applies only to website development services.
• It does not cover domain registration, hosting, digital marketing, software licensing, or any third-party services purchased on behalf of the client.

5. Refund Process

• All refund requests must be submitted in writing via email to support@tecaxy.com within the specified timeframe.
• Approved refunds will be processed within 7–10 business days using the original payment method.